Refund policy

Thank you for shopping with Sethu NYC LLC. We want you to love your purchase. If something isn't quite right, our return options below are designed for a smooth experience.

Please note: International orders (any order shipped outside the United States) are final sale and are not eligible for return, exchange, or refund. See International Orders below.

Eligibility

  • Returns are accepted within 30 days of delivery for orders shipped within the United States.
  • Items must be new, unworn, unwashed, and have all original tags and packaging.
  • Final sale items, gift cards, and all international orders are not eligible for return.
  • Because our garments are handmade, natural variations in color, weave, slubbing, and finish are inherent to the craft and not considered defects.

International Orders

Orders shipped outside the United States are final sale and are not eligible for return, exchange, or refund. If your international order arrives damaged, defective, or incorrect, please email info@sethunyc.com within 14 days of delivery with photos and we will do our best to make it right.

Exchanges

Exchanges are subject to inventory availability and are available for orders shipped within the United States only. If the requested item is unavailable, we will process a refund to your original form of payment.

Return Shipping

  • Customers are responsible for return shipping unless the item is defective or we shipped the incorrect product.
  • Please use a trackable shipping method. We are not responsible for returns lost in transit.

Refunds

  • Once your return is received and inspected, refunds typically post within 5–10 business days to the original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error.

How to Start a Return

Email info@sethunyc.com with your order number and reason for return. We'll reply with next steps and the return address.

Retail Purchases

For purchases made through third-party retailers, please follow their return policy. We are only able to assist with orders placed on www.sethunyc.com.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 14 days of delivery with photos so we can make it right.

Questions

We're here to help. Contact us at info@sethunyc.com.